IT Service & Project Delivery Leader
- Project Management Professional (PMP
- SAFe Scrum Master (SSM)
- Certified Scrum Master (CSM)
- Information Technology Infrastructure Library (ITIL) v.3 Certified
- Projects In Controlled Environments (PRINCE) v.2 Practitioner
Delivering Value through Practical IT Service Delivery Methodologies | Measuring Success through Meaningful KPIs | Partnering to Develop Tailored IT Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments
Practical Technical Delivery Director, Lead, Project, Program, and PMO Manager with experience driving significant growth and transformation through strategic IT solutions. Expert in managing complex projects, aligning technical delivery with business objectives, and enhancing operational efficiency. Skilled in Agile & PMI methodologies, client relationship management, and resource allocation, consistently delivering high-quality outcomes that exceed expectations. Proven track record of managing multimillion-dollar budgets and leading cross-functional teams to achieve ambitious goals, fostering innovation and collaboration. Committed to leveraging technology to empower organizations in their digital transformation journeys. Exceptional organization, presentation, interpersonal, verbal and written communication skills with the ability to present complex concepts through compelling, persuasive narratives and visualizations to C-level executives. A consulting mindset with strong problem-solving abilities and experience translating complex data concepts into actionable insights and recommendations for executive stakeholders. Expertise includes:
- Delivery Processes Tailored to Your Business
- Customized Roadmaps, Strategies, and Prioritization Frameworks
- Agile Transformations
- Process Maturity Assessments
- IT Environment Assessments
- PMO & ITSM Development
- ITIL Version 3 Incident, Request, Problem, Change, & Release
- IT Service Management (ITSM), Metrics, & Reporting
- Technical Product Ownership
- Demand Management
- Change Management
- Relationship Management
- Project, Program, & Portfolio Management
- Sponsor, Client, Stakeholder, & Resource Management
- Estimation, Capital, & Budget Administration
- Project Scheduling, Work Breakdown Structure, & Plan Management
- Vendor & Contract Administration
- Risk Identification & Mitigation
- Issue Management
- Executive Presentations
- PMI Standards & Methods
- Waterfall SDLC
- Agile / Scrum / Kanban
- PRINCE2
- ServiceNow