Trusted IT Service Delivery Partner & Process Transformation Adviser
Delivering Value through Practical IT Service Delivery Methodologies | Measuring Success through Meaningful KPIs | Partnering to Develop Tailored IT Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments
Client-focused, value-oriented, innovative and entrepreneurial leader with proven results in building IT project & service management teams & organizational practices. Driven self-starter with a passion for people & technology. Servant leader skilled at cultivating relationships & building influence. Highly organized, analytical thinker with demonstrated results in delivering complex technical solutions across multiple platforms. Expertise includes:
Client-focused, value-oriented, innovative and entrepreneurial leader with proven results in building IT project & service management teams & organizational practices. Driven self-starter with a passion for people & technology. Servant leader skilled at cultivating relationships & building influence. Highly organized, analytical thinker with demonstrated results in delivering complex technical solutions across multiple platforms. Expertise includes:
- Delivery Processes Tailored to Your Business
- Customized Roadmaps, Strategies, and Prioritization Frameworks
- Agile Transformations
- Process Maturity Assessments
- IT Environment Assessments
- PMO & ITSM Development
- ITIL Version 3 Incident, Request, Problem, Change, & Release
- IT Service Management (ITSM), Metrics, & Reporting
- Technical Product Ownership
- Demand Management
- Change Management
- Relationship Management
- Project, Program, & Portfolio Management
- Sponsor, Client, Stakeholder, & Resource Management
- Estimation, Capital, & Budget Administration
- Project Scheduling, Work Breakdown Structure, & Plan Management
- Vendor & Contract Administration
- Risk Identification & Mitigation
- Issue Management
- Executive Presentations
- PMI Standards & Methods
- Waterfall SDLC
- Agile / Scrum / Kanban
- PRINCE2
- ServiceNow
