Trusted IT Service Delivery Partner & Process Transformation Adviser
Delivering Value through Practical IT Service Delivery Methodologies | Measuring Success through Meaningful KPIs | Partnering to Develop Tailored IT Process Frameworks | Transforming the Culture by Eliminating Non-Value Add Activities | Building Repeatable & Auditable IT Delivery Practices | Driving Adoption of IT Project & Service Management Disciplines | Building World-Class IT Project & Service Management Teams | Delivering Returns on Technology Investments
Value-driven innovative leader with proven results in building IT Project & Service Management teams. Skilled at cultivating relationships and building influence to achieve meaningful organizational change. Ambitious self-starter with a passion for people and technology. Highly organized analytical thinker with demonstrated results in delivering transformation initiatives. Servant-leader with a focus on relationship building. Expertise includes:
Value-driven innovative leader with proven results in building IT Project & Service Management teams. Skilled at cultivating relationships and building influence to achieve meaningful organizational change. Ambitious self-starter with a passion for people and technology. Highly organized analytical thinker with demonstrated results in delivering transformation initiatives. Servant-leader with a focus on relationship building. Expertise includes:
- Delivery Processes Tailored to Your Business
- Customized Roadmaps, Strategies, and Prioritization Frameworks
- Agile Transformations
- Process Maturity Assessments
- IT Environment Assessments
- PMO & ITSM Development
- ITIL Version 3 Incident, Request, Problem, Change, & Release
- IT Service Management (ITSM), Metrics, & Reporting
- Technical Product Ownership
- Demand Management
- Change Management
- Relationship Management
- Project, Program, & Portfolio Management
- Sponsor, Client, Stakeholder, & Resource Management
- Estimation, Capital, & Budget Administration
- Project Scheduling, Work Breakdown Structure, & Plan Management
- Vendor & Contract Administration
- Risk Identification & Mitigation
- Issue Management
- Executive Presentations
- PMI Standards & Methods
- Waterfall SDLC
- Agile / Scrum / Kanban
- PRINCE2
- ServiceNow
