Chad Greenslade | Weebly
  • About
  • Blog
  • On the Web

Lessons Learned from IT Service Management Tool Implementation: Part 5

6/27/2018

 
Fifth in a Ten Part Series
By Chad Greenslade
 
I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool.  Below is the fifth in a ten part series examining my ITSM lessons learned.  I hope that these lessons help you on your journey to ITSM nirvana.
 
Lesson #5: Have Service & Configuration Item (CI) Owners.  The concept here is simple; there is a single person listed in the ITSM platform that is responsible for the availability and working operation of the service and the configuration item.  When a new service record is logged against a service and a CI in the ITSM platform, the appropriate owners are automatically notified.  Similarly, if a request for change (RFC) is raised against a service or a CI, the ITSM platform knows to automatically append these persons as approvers of the RFC. 


Comments are closed.

    Author

    Chad Greenslade studied Information Systems at the University of Texas at Arlington and graduated Magna Cum Laude.

    Archives

    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    April 2020
    March 2020
    January 2020
    May 2019
    February 2019
    January 2019
    December 2018
    November 2018
    August 2018
    July 2018
    June 2018
    May 2018

    Categories

    All
    Agile
    Atheism
    Biology
    Chad Greenslade
    Chemistry
    COVID-19
    DNA
    Evolution
    God
    HDTV
    IT Cost
    ITIL
    IT Profit
    IT Service Management
    ITSM
    IT Strategy
    Leadership
    Life
    Love
    Over-the-Air
    Project Management
    Religion
    Science
    Scrum
    SDLC
    Spirituality
    Streaming
    Waterfall

    RSS Feed

Powered by Create your own unique website with customizable templates.
  • About
  • Blog
  • On the Web