Chad Greenslade | Weebly
  • About
  • Blog
  • On the Web

Lessons Learned from IT Service Management Tool Implementation: Part 8

8/2/2018

 
Eighth in a Ten Part Series
By Chad Greenslade

I have often been asked about my lessons learned in implementing an IT Service Management (ITSM) tool.  Below is the eighth in a ten part series examining my ITSM lessons learned.  I hope that these lessons help you on your journey to ITSM nirvana.

Lesson #8: Resist Customization.  Everyone thinks that their organization is unique, has a unique use case, and has a valid reason why a tool should be customized to fit their use case.  While I am not denying that there are some valid reasons for customization, implementing an ITSM strategy should largely be based on ITIL.  If your organization is doing something that doesn’t conform to ITIL, it’s probably worth examining the non-conforming activity and attempting to discontinue it.  Anyone that has been in IT long enough knows that customizing commercial off-the-shelf (COTS) software will undoubtedly introduce unknown complexity in the future.  The software manufacturer and the integrator may warn you against customization while simultaneously advising that the customization you are requesting is both doable and won’t cause a headache later.  Again, beware; they are attempting to sell you a product.  Think long and hard about any potential customization.  It will cost you in the future in terms of additional custom development in order to implement upgrades, as well as subsequent pre and post release testing. 

Comments are closed.

    Author

    Chad Greenslade studied Information Systems at the University of Texas at Arlington and graduated Magna Cum Laude.

    Archives

    December 2020
    November 2020
    October 2020
    September 2020
    August 2020
    July 2020
    April 2020
    March 2020
    January 2020
    May 2019
    February 2019
    January 2019
    December 2018
    November 2018
    August 2018
    July 2018
    June 2018
    May 2018

    Categories

    All
    Agile
    Atheism
    Biology
    Chad Greenslade
    Chemistry
    COVID-19
    DNA
    Evolution
    God
    HDTV
    IT Cost
    ITIL
    IT Profit
    IT Service Management
    ITSM
    IT Strategy
    Leadership
    Life
    Love
    Over-the-Air
    Project Management
    Religion
    Science
    Scrum
    SDLC
    Spirituality
    Streaming
    Waterfall

    RSS Feed

Powered by Create your own unique website with customizable templates.
  • About
  • Blog
  • On the Web